Refund & Return Policy
Return Policy – Maya Clean Beauty
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
Return eligibility
To be eligible for a return, your item must:
- Be in the same condition as received
- Be unused and unworn
- Have all original tags attached
- Be in its original packaging
- Include the receipt or proof of purchase
Return process
To start a return, please contact us at:
presidente@maya-clean-beauty.com
If your return is approved, we will provide:
- A return shipping label
- Full instructions on how and where to send your package
Items sent back without a prior return request will not be accepted.
Damaged or incorrect items
Please inspect your order upon receipt.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
Exceptions / non-returnable items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care and cosmetic products that have been opened or used
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are non-refundable.
Exchanges
The fastest way to ensure you get what you want is to:
- Return the item you have
- Once the return is accepted, place a separate order for the new item
European Union cooling-off period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must still meet the following conditions:
- Unused and unworn
- With original tags attached
- In original packaging
- Proof of purchase required